I have bundled an report that outlines your firm as staying the worst airline during the marketplace which is not a little something to get proud of. Determined by my encounter I will say that I am in no way going to fly with your business once more, and neither will anyone I am aware. I've now publically announced my frustrations together with your airline on all of the social networking sites.
LIES. American Airways has lied to me frequently. My bag did not arrive at the airport. I had been awaiting an extended stretch of time in the carousel and no bags arrived out for my flight. Nor did anybody from your baggage office that experienced a transparent view of the carousel arrive out to mention nothing at all can be coming. I checked with the Place of work and so they then mentioned there was NO Explanation why my suitcase shouldn’t have arrived. They ended up to deliver my suitcase to me at my lodge. At 2:24 PM I been given a cellphone phone from a recorded message declaring my bag was picked up and can be shipped in 6 hrs. LIE. I called the delayed baggage number and was advised it was picked up at three PM and can be sent within six hours. LIE. I checked on the web this night and it stated it absolutely was picked up at 3 PM and can be shipped in six hrs. LIE.
Had wonderful purchaser service sine one/seventeen. Been pulled off the FRA flight and stayed for 2 days in Philly. Right now 1/19 I will resume my flight to FRA with nearly par documentation. To my surprise the ticket agent within the sign in counter were being Completely rude, not helpful and envisioned me to seek out my baggage that was checked in within the 17th and that I had been not able to retrieve After i was pulled off the flight on Sunday.
My wife And that i desire to praise our flight attendant whose name was Rhonda. It's been a few years considering that we have been dealt with so royally by a flight attendant. Today, most flight attendants “do their work’, but Placing forth no extra hard work. Rhonda radiated together with her adore for her task and her pleasure in American Airlines. I suppose she is one of your senior flight attendants, by the way she introduced herself. We want so that you can Make contact with Rhonda and praise her for remaining these types of an really fantastic staff and Outstanding flight attendant.
Unsure if this may function …. I attempted to talk to anyone about some complaints and acquiring reimbursed for Hotels stay in Dallas as a result of missed flight into Mobile Alabama. Also the gate agents in Dallas were no help whatsoever with seeking to get lodge place or the rest. This may not be a major offer if was for myself a developed person in my late fifty’s . But this was my 24 yr outdated daughter traveling with 2 younger kids ( 2 one/2 yr and 3month previous ) traveling again to check out her household simply because her Spouse is from the Air Power stationed overseas.
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The flight crew automatixallu created me Check out my bag Despite the fact that thier were being a number of open overhead bins. See attached flight data. It might be pleasant when they crew did bot saw it wasnt thier fault and dont blame them.
New flight from Austin to Ft Myers on which I had asked for wheelchair help did not supply any jetway assistance and Completely practically nothing in Ft Myers from airplane to baggage claim and NOONE to question.
Every now and then you discover somebody who really do The task they are paid out to try and do. I don't just observed a person , I discovered quite a few at American Airways .Even though touring 01/twenty five/16 from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo continue at the gate, I wasn't allowed from the aircraft to retrieve it as the doorway was shut and the jetway taken off.
In April 2014 I had been offered a voucher for assisting having an sick client on one among yur flights. Regrettably on account of some unforeseen circumstances I have not been able to utilize the voucher.
The worst flight experience of my lifetime was using my spouse and children of sixteen on American Airways. Lost our baggage Continued each approaches. We will not be flying American all over again.
Strain was In particular apparent amid high school learners. Students that noted pressure from homework ended up far more likely to be deprived of sleep.
We also are sorry that you just weren't pleased with the complimentary voucher that we delivered. Even so, the voucher was intended to Express goodwill and to generate amends in a way for the insufficient service you described. It represents an sum we think to generally be reasonable and affordable.
nonetheless ihave not been privileged to get better seats on British airways part of my flight.My locator no. is AUOANL.My spouse is extremely dissatisfied after becoming faithful to American for more than 20 years.